Where do I go if my site is down right now?

File a ticket from your admin dashboard or email support@brilliantdirectories.com with URGENT in the subject line. Those get triaged ahead of everything else — our team will get eyes on it fast.

Website Directory Software Support

Same-day

human replies

Priority triage

for urgent issues

4.9 / 5 rating

from real customers

Real humans

never bots, never scripts

How we help

Pick the help that fits the moment.

Stuck on something? Want a live walkthrough? Prefer to read the docs? We've got a channel for however you work — and a real human waiting at the end of each one.

Open a support ticket

Video tutorials

Short, watchable walkthroughs that show you exactly where to click. Start here if you're brand new.

Watch videos

Community group

Thousands of BD site owners sharing tips, wins and workarounds. A friendly place to get unstuck.

Join the group

Documentation

Hundreds of how-to articles, searchable in seconds. The fastest path if you want to self-serve.

Browse docs

Developer marketplace

Need something custom? Browse vetted developers and designers who already know the platform inside out.

Find a developer

Book 1-on-1 training

Want a real person on the line? Schedule a private session — we'll help you launch, grow, or troubleshoot.

See training plans

Security bounty program

Found a security issue? We pay researchers for responsible disclosure. Here's how it works.

Learn more

Support that's actually supportive.

No tiers. No gatekeeping.
Every customer gets the same team of humans backing them up.

Real humans

Answers from a person who knows the platform — not a chatbot rerouting you.

Same-day replies

Real people, responding inside business hours — not days later.

Multi-language

English, Spanish, Portuguese — message us in whatever's easiest.

Free on every plan

Core support is included — no upsell to talk to us.

FAQ

Questions people ask before signing up.

If yours isn't here, just ask — we'd rather answer than leave you guessing.

Yes. Core email, ticket and community support is free on every plan — starter to enterprise. There's no "contact sales to unlock support" tier. If you're a customer, we're here.

Most tickets get a same-day reply from a real person. Complex issues that need engineering take longer, but you'll always hear back from a human quickly — no silent queues, no bot loops.

Yes — scheduled. You can book a private phone or video session with a specialist through our training plans. Day-to-day support runs through tickets and email so nothing gets lost.

Yes. Book a one-off session or a monthly training plan — pick a time, meet your specialist, walk through your exact site. Great for launching, growing, or getting unstuck on something specific.

Yes — a very active Facebook group with thousands of BD site owners. It's part peer support, part "look what I built," part "has anyone tried this?" A great place to learn what's working for people running sites like yours.

Our support covers how the platform works. For custom features, theme tweaks or integrations, head to the developer marketplace — pre-vetted pros who already know the platform. Or ask us for a done-for-you quote.

Yes — if you can export your data as a CSV (members, listings, categories, etc.) from your current platform, our team can help import it into your BD site. Most providers like WordPress, Wix and Squarespace support CSV exports. See setup plans.

File a ticket from your admin dashboard or email [email protected] with URGENT in the subject line. Those get triaged ahead of everything else — our team will get eyes on it fast.

STILL HAVE QUESTIONS?